• 1 Answer SOURCE: I had a similar problem when trying to update my dad’s old TomTom Go300. I bought a new map and downloaded TomTom Home 2 (as instructed on the website) but found that the Go300 was recognised by the computer it wasn't recognised by TomTom's own Home 2 software.
To cut a long story short I uninstalled Home 2 and downloaded Home 1 (from Home 1 is the one on the right, listed as being the version of Home you use for Navigator 6). Then when I switched the Go300 on it was recognised by Home1 - although the new map I had bought wasn't listed as being available for download.
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However, I updated the Go300 with the available listed free updates, then switched it off. Downloaded Home 2 again and switched the Go300 on - this time it was recognised by the computer and the new map I had bought was available to download. So far so good - the only problem was the the postcode search facility was not the same as it had been - I could now only search the first 4 digits of the postcode.
There is a fix for this on the tomtom website: which I followed and which worked. Hope this may be of some use to someone! It took me hours to figure it all out. But it's up and running now.
Redd I read and read and re-read the TomTom website looking for any info that would help but came up with nothing. A few hours later and the air thick with torrents of language I didn’t think I was capable of I discovered that I needed to download Home1 first and let the Go300 connect to the computer via Home1 before it would be recognisable by Home2.
Okay On the website, though, Home1 is listed as being the version you use if you have TomTom Navigator 6. It’s not even called ‘Home 1′. Confusing eh? Anyway, I downloaded that and from there found that I could get my new map onto my Go300.
Once the map and other updates were installed and I had switched the thing off I then found that Home2 recognised it at last. That had to be one of the most ridiculously long-winded things I’ve had to do on a computer, mainly because TomTom’s confusing advice on their website made the whole process so damn difficult. Perhaps they hoped I’d give up and buy a new one?
Redd Posted on Jul 28, 2008. If your TomTom GO/ONE/RIDER is frozen, won’t turn on or does not behave as it should, it can be fixed by resetting or restarting your TomTom device. A reset will not delete any data from your device, with the exception of SMS messages on TomTom GO500/700. • Connect your GO/ONE/RIDER to the power charger. If you have a power charger, use it to power your TomTom GO/ONE/RIDER. If you do not have a power charger, make sure that the battery in your TomTom GO/ONE is fully charged. Note: You need to charge your GO/ONE for at least 2 hours using the 12-24V cigarette lighter adapter.
• Reset your GO/ONE/RIDER. To reset the unit, you simply have to push a straightened paper clip (or something similar) into the RESET hole on the device. • On TomTom GO 910/710/510, the RESET hole is located on the bottom of the device. • On TomTom GO 700/500/300, the RESET hole is located on the bottom of the device with the word RESET right next to it. • On TomTom ONE, the RESET hole is located on the bottom of the device, with the word RESET right next to it (just below the SD card slot).
On TomTom RIDER, the RESET hole is on the bottom of the device, behind the SD card door. When opening the SD card door you will see the RESET hole on the left, right underneath the SD card slot.
• Your TomTom GO/ONE/RIDER is now reset. Finally, press and hold the power button for 2 seconds. Dec 16, 2009|. Ok, lets start with explaining the different code types: Product code The TomTom product code consists of 15 characters. It is a unique code to prove that you have an official TomTom product and hence you need it for product activation. Device code The device code consists of 10 characters. It is different for every device, so make sure you use the device code for your own device, on which you want to use the software.
When you the device code is shown on your device during activation. For help on where to find your device code. Activation code The activation code consists of 15 characters.
It is generated from the product code and the device code. This activation code is required to run the software on your device. It only enables the software to run on that particular device. Automatic activation In most cases the software is activated automatically using an existing internet connection. In some cases you may have to manually activate your software. In this case the product code and the device code generate a unique activation code. Enter this code on your device.
Go to to obtain an activation code for manual activation. What to do if the activation fails Make sure you have the latest version of the TomTom application installed on your TomTom device. If you can’t activate a map on your TomTom GO / ONE / RIDER, download, follow instructions Apr 10, 2008|.
A brand new TT should not need activating - they come pre-activated. However if you need to activate new maps, you will need to go to You enter your device code (ie from your TT) which is of the format AAAAA BBBBB (you can find it on the Copyright page of your TT) and then your product code (ie from your maps) which is of the format AAAAA BBBBB CCCCC. Put these two codes into the website and it will generate an activation code, which is also of the format AAAAA BBBBB CCCCC, which you put into your device to activate your maps. You only need to do this once.